WE OPERATE AS A SMALL INDEPENDENT LABEL, SO OUR STOCK IS LIMITED AND OUR MARGINS ARE TIGHT. PLEASE CHECK THE SIZE GUIDES CAREFULLY BEFORE PURCHASING TO HELP US MINIMIZE THE ENVIRONMENTAL AND FINANCIAL IMPACT OF RETURNS.
WE OFFER A 14 DAY RETURN WINDOW. YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER TO NOTIFY US OF YOUR INTENT TO RETURN AND POST THE ITEM BACK TO US.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL, UNWORN, AND UNWASHED CONDITION. AS AN INDEPENDENT BRAND, WE ARE UNABLE TO COVER THE COST OF RETURN POSTAGE. WE RECOMMEND USING A TRACKED SERVICE (LIKE ROYAL MAIL TRACKED 48) AS WE CANNOT BE RESPONSIBLE FOR ITEMS LOST IN TRANSIT. KEEP PROOF OF POSTAGE. ONCE RECEIVED AND INSPECTED, WE WILL REFUND THE ORIGINAL PURCHASE PRICE PLUS THE COST OF OUR STANDARD OUTBOUND SHIPPING.
DUE TO THE LIMITED NATURE OF OUR DROPS, WE DO NOT OFFER EXCHANGES. IF YOU REQUIRE A DIFFERENT SIZE, YOU MUST RETURN YOUR ORIGINAL ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE PREFERRED SIZE. GIVEN THE SMALL QUANTITIES, WE CANNOT GUARANTEE THAT ALTERNATIVE SIZES WILL BE IN STOCK.
IN THE UNLIKELY EVENT THAT YOUR ITEM ARRIVES WITH A FAULT, PLEASE CONTACT US IMMEDIATELY AT YEANS@YEANSYEANSYEANS.COM WITH PHOTOS OF THE ISSUE. WE WILL PROVIDE A PRE-PAID RETURN LABEL AND A FULL REFUND OR REPLACEMENT